Any person or a group of people, or a community that has been or may be affected negatively by a Chaco Vivo project or program (including those being actively considered for funding by Chaco Vivo) may file a complaint. The affected person(s) can authorize their representative to file and pursue the complaint on their behalf.
A complaint filed through our Independent Redress Mechanism (IRM) can be filed by:
Sending it by mail or email;
Sending a voice or video recording to our WhatsApp;
Filling out the online complaints form.
A complaint can be filed in any language, particularly in the local language of the complainant.
The IRM will have the complaint translated and respond in the language of the complainant.
The IRM will provide confidentiality upon receiving a complaint if requested to do so by the complainant. This includes the names and identities of complainants and any designated representatives. Where disclosure may be required to address the complaint, the IRM will consult with the complainant prior to disclosing any confidential information.
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